Client Experience Team

Frances has a personal outlook of ‘empathy in everything I do!’ She loves connecting with people and learning about their stories and journey in life, to form deeper understandings of others. Her calm, positive and highly productive way of doing everything infuses success into all she touches. As Team Lead, she is she is the glue that holds the Client Experience Team together. She is continually learning all company roles in order to ensure each department works optimally with the CEC team. We're excited to continuously grow together in the outcomes of her vast skillset in client experience, effective, efficient operations and team training and leading.

Health is imperative to her in body, faith, and mind. She is regularly active in exercise, volunteer work, listening to music and reflective journaling.

Her passion is helping people who need it most. She’s undertaken specialized training in caring for autism, dementia, personal care, standard first aid and CPR, as well as in medication awareness. She developed these skills providing counselling, emotional support and therapeutic techniques while working with adults with intellectual disabilities for a government supported agency in Nova Scotia. As a Respite Care Worker, she utilized ABA teaching strategies and found immense satisfaction providing emotional and motivational support for those she cared for.

She finds that in healthcare, true relationships form out of empathy. Positive and family focused, the Align core values she connects with most are integrity, wellness and pleasurable experiences. She has certainly added immense value to the Align family here and with our wonderful clients. She truly appreciates keeping operations well-orchestrated, so that the team can effectively provide quality healthcare, wellness and life enjoyment.

After relocating to Canada, Vanessa pursued further education in Business Management at Humber College North. Her adaptability, dedication and approachable nature make her a valued member of the Align team, where she plays a key role in ensuring smooth client experiences from start to finish. Vanessa thrives on connection, bringing warmth, efficiency, and a globally informed perspective to every client interaction.

With a diverse range of experience in client-facing clinical environments, he brings empathy, professionalism, and strong organizational skills to Align’s Client Experience team. Passionate about providing exceptional care and supporting others on their wellness journeys, Jaysen is dedicated to helping every client feel comfortable, understood, and confident in understanding their foot health.

Kevin brings a wealth of diverse healthcare experience to the team, developed through the University of Waterloo’s renowned Co-op program with placements spanning hospital, clinic, and long-term care settings. Kevin is currently enrolled in the Chiropody program at The Michener Institute where he enjoys applying his academic knowledge to hands-on patient care.

Outside of the clinic, Kevin is a culinary enthusiast who loves exploring new cuisines and refining his own cooking techniques. To stay active, he enjoys weightlifting, basketball, volleyball, and snowboarding.

Alongside her role at Align, Jamila is a counselling hypnotherapist in training and the co-founder and COO of House of Nine Sorority, a community that has supported hundreds of women across Canada in leadership, business, and personal development. Her background also includes yoga and Qi Gong, which informs her calm, attentive approach to client experience and well-being.

Jamila is focused on helping patients feel informed, supported, and at ease throughout their care.

She is currently pursuing a post graduate certificate in Global Business Management, strengthening her ability to connect day to day execution with broader business and service outcomes.

Her professional background spans marketing, project management, brand leadership, social media strategy, and operations across luxury retail, event management, and multinational e-commerce environments. This diverse experience allows Zajeeba to move seamlessly between people, process, and priorities, ensuring that client experiences are not only warm and welcoming, but also consistently well orchestrated. Calm under pressure and detail oriented by nature, she thrives in fast paced settings where precision and empathy matter equally.

Zajeeba is actively involved in volunteer work and has a deep love for animals. A proud caretaker of nine cats, she has developed an exceptional sense of patience, adaptability, and composure. She enjoys travelling and finding adventure in small, often overlooked moments, a mindset she brings into her work every day. After all, managing complex schedules, diverse personalities, and nine cats has taught her that the best experiences are built quietly, carefully, and with a sense of humour.

Her work bridges wellness, beauty, and movement, drawing on her unique understanding of both luxury design and the human experience.

Julia helps elevate high-end brands and spaces through thoughtful design, storytelling and digital marketing. Julia leads the brand’s creative direction — translating our mission and core values into everything from digital campaigns to in-store visual experiences. As a mother and creative professional, she’s deeply motivated by the opportunity to create a meaningful impact for clients through the Align brand.

Please reach out to Julia if you are interested in learning more about the Align Ambassador Program.